When statements made at the 2019 National Retail Federation Big Show are examined, a number of themes emerge. Leaders in retail are reflecting on similar topics, including direct-to-consumer efforts, social responsibility, diversity, the convergence of online and brick-and-mortar shopping, and customer experience.
Duncan Malyon, retail director at Camelot, added: “Our retail partners play a massive role in The National Lottery’s success, exciting customers about the jackpots on offer and helping to raise vast sums of money for good causes.
“One of our key priorities has been to make National Lottery games available in discount supermarkets whose market share has grown considerably in recent years,” said a Camelot spokesman. “We’ve started this process via a trial with Aldi, which has been going very well. Depending on the outcome of this trial, a decision will be made on whether to roll out more widely.”
“Retailers who sell lottery tickets are great partners and their work helps ensure that North Carolinians collect the prizes that they win,” said Mark Michalko, executive director of the North Carolina Education Lottery.
Tabcorp chief executive David Attenborough said digital sales rose strongly in Tabcorp's lotteries business, growing by 27.8 per cent and accounting for almost 18 per cent of total lottery sales. Mr Attenborough said despite customers shift towards online gambling, bricks and mortar stores weren't going anywhere. "It's really at the heart of the of a lot of Australian communities - their local pub and club," he told reporters. "We do not see a development where you end up with digital without retail, all our long-term strategies are about the integration within the retail environment."