Retailers are rethinking — and speeding up — their logistics operations to create a faster purchasing journey for customers.
To satisfy online consumers that want a faster purchasing experience, 78% of logistics companies expect to provide same-day delivery by 2023. Meanwhile, 40% anticipate two-hour delivery windows by 2028, according to the “Future of Fulfillment Vision study,” from Zebra Technologies.
To better meet the growing expectations of the on-demand economy, 76% of retailers use store inventory to fill online orders, and 86% of companies plan to implement buy online/pick up in store in the next year. Retailers are also investing in retrofitting stores to double as online fulfillment centers, and shrinking selling space to accommodate e-commerce pickups and returns.
In addition, 87% of retailers expect to use crowdsourced delivery, or a network of drivers that can get orders to customers faster, by 2028.
Next-generation supply chains will reflect connected, business-intelligence and automated solutions that will add newfound speed, precision and cost-effectiveness to transportation and labor. The most disruptive technologies will be drones (39%), driverless/autonomous vehicles (38%), wearable and mobile technology (37%) and robotics (37%).
In other key findings: