Public Gaming Research Institute / PGRI
SMART-Tech Miami Program
March 3 to 5, 2020
The Eden Roc Hotel Miami Beach Hotel
Questions: Call or e-mail Paul Jason at 425-449-3000 or This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit PublicGaming.org for complete information, registration,
hotel accommodations, conference updates, etc.
Visit www.PublicGaming.org for conference updates
Tuesday, March 3, 5:00 to 7:00 pm: Opening night reception
Wednesday, March 4
8:30 am to 5:00 pm: PGRI Conference Sessions
Wednesday, March 4, 12:30 to 1:30 pm: Lunch
Wednesday, March 4, 5:00 pm to 7:00 pm: Reception
Thursday, March 5, 9:00 am to 12:30 pm: PGRI Conference Sessions
Thursday, March 5, 12:30 to 1:30 pm: Lunch
Thursday, March 5, 1:30 to 5:00 pm: WILL Seminar
Women's Initiative in Lottery Leadership
Thursday, March 5, 5:00 pm: Closing night Reception
ALL Smart-Tech delegates are invited to attend the WILL Seminar
Double Platinum Sponsor: IGT, Pollard Banknote
WILL (Women’s Initiative in Lottery Leadership) Sponsor: IGT
Platinum Sponsors:
EquiLottery Games, INTRALOT, Instant Win Gaming (IWG), Scientific Games
Silver Sponsors:
Abacus Solutions, Camelot Lottery Solutions, Carmanah Signs, dick clark productions
Grover Gaming, InComm, Lazlo 326, SCA Promotions
Tuesday, March 3
5:00 to 7:00 pm: Opening Night Reception in the Eden Roc Garden
Wednesday, March 4
7:30 am to 8:30 am:
Continental Breakfast in the Eden Roc II B & C
Opens the Conference sessions in the Eden Roc Ballroom II B & C
Welcome to the Sunshine State and SMART-Tech Miami Justin Rock, Deputy Secretary Product and Sales, Florida Lottery
Lottery and Consumer Marketing in the Age of The Expectation Economy Wendy Montgomery, Senior Vice President Global Brand, Marketing, and Communications, IGT
The Next Big Thing Jennifer Westbury, Executive Vice President Sales & Customer Development, Pollard Banknote
The Future is Now: Looking Back and Moving Ahead, Shannon DeHaven, Deputy Director Digital Operations, Michigan Lottery
10:15 am. Coffee Break in the Eden Roc II B & C Foyer
It’s 2020: Let’s Talk Health Jennifer Welshons, Senior Vice President Marketing & Insights, Scientific Games
iLottery Market Insights Spanning North America, Jason Lisiecki, Vice President - North America, IWG
So Much Data, So Little Time: Actionable Insights, Lianne Paturel, Vice President Business Development, Pollard Banknote
12:00 pm to 1:00 pm: Luncheon in the Spa Garden
iLottery: Where we’ve come from, where we’re at, and where we’re going Panel Discussion, Moderator: Stephanie Weyant Fidler, Deputy Executive Director, Marketing & Product Development, Pennsylvania Lottery
Panelists:
Shannon DeHaven, Deputy Director Digital Operations, Michigan Lottery
Rhydian Fisher, Chief Executive Officer, Instant Win Gaming (IWG)
Charles McIntyre, Executive Director, New Hampshire Lottery, President of MUSL (Multi-State Lottery Association)
Doug Pollard, Co-Chief Executive Officer, Pollard Banknote
New Retail Channels. More Money for Good Causes, Sara Navidazar, Senior Director of Marketing, Diamond Game, a Pollard Banknote Company
Panel Discussion: MUSL and Mega Millions Consortium coordinate strategy, marketing, brand messaging and product positioning to optimize synergies and overall performance of the two big national jackpot games
Moderator: Gordon Medenica, Director, Maryland Lottery, Lead Director of Mega Millions Consortium
Marcus Glasper, Director, Washington Lottery
Gregg Mineo, Executive Director, Maine Lottery
Chair of Powerball Product Group
Bret Toyne, Executive Director, MUSL (Multi-State Lottery Association)
3:00 Coffee Break in the Eden Roc II B & C Foyer
Building Retailer Partnerships while Navigating Through Changes at Retail, Art Kiuttu, Senior Vice President Lottery and Gaming Solutions, Lazlo 326 and
Lars Canedy, Digital Sales Manager North America, Circle K
The future is now for live sports lottery games, Brad Cummings, Founder & Chief Executive Officer, EquiLottery Games
Update on the progress of sports-betting implementations in the U.S.
Moderator: May Scheve Reardon, Executive Director, Missouri Lottery
Panelists:
Gerry Aubin, Executive Director, Rhode Island Lottery
Brad Cummings, Founder & Chief Executive Officer, EquiLottery Games
Scott Gunn, Senior Vice President Corporate Public Affairs, IGT
Mark Hichar, Gaming Law Attorney, Greenberg Traurig Law Firm
Vernon Kirk, Executive Director, Delaware Lottery
Presentation of the SHARP Award for Good Causes to the New Hampshire Lottery, Charles McIntyre, Executive Director of the NH Lottery Accepting
Debra Douglas, NH Lottery Board Chair
Thursday, March 5
Have Lotteries lost the edge? Are retailers now driving lottery modernization and if so, what can we do to be in a better position of partnership in the future? Mike Purcell, Senior Vice President, Sales & Marketing, Kentucky Lottery Corporation
Store of the Future: In-store digitization, space reallocation, data retrieval, efficiencies through robotics, on-line/off-line connections to meet consumer expectations, traffic-to-buy ratio, and increased personalization efforts to influence buying decisions
Moderator: Tom Delacenserie, President and Chief Executive Officer, Kentucky Lottery Corp.
Panelists
Randall Lex, Vice President Lottery Retail Solutions, Scientific Games
Ryan Mindell, Lottery Operations Director, Texas Lottery
Justin Rock, Deputy Secretary of Product & Sales, Florida Lottery
Drew Svitko, Executive Director, Pennsylvania Lottery
10:15 am Coffee Break Eden Roc II B & C Foyer
Continuing the deep dive into the Store of the Future:
Today’s Retail MarTech, Tomorrow’s Lottery Retail Experience, Manolo Almagro, Managing Partner of Q Division, a STRATACACHE Company
Convenience - Claiming Prizes in Social Venues, Scott Henneman, Vice President –Business Development & Governmental Affairs, Grover Gaming
What do lottery players and coffee drinkers have in common? Mark Bradford, Vice President Product, Camelot Lottery Solutions
Christine Bennett, Director Business Development, SCA Promotions, Jackie Walker, Director of Business Development, SCA Promotions
Launching NextGen POS Activated Lottery in Dollar General and Family Dollar, Mark Smith, Vice President Sales & Marketing, InComm
New Year’s Rockin’ Eve and Beyond! TV Events, VIP Experiences and Games which Attract and Reward Lottery Players, Kevin Smith, Senior Vice President, Business Development & Partnerships, dick clark productions
Keeping authorized Government Lotteries strong and true to their core purpose - an Australian Perspective, Callum Mulvihill, General Manager Finance & Commercial, Lotteries & Keno, Tabcorp Australia
12:30 pm: Luncheon in the Spa Garden
1:30 pm: Women’s Initiative in Lottery Leadership (WILL)
in the Eden Roc Ballroom II B & C
Sponsored by IGT
Moderator of the WILL Seminar and panel discussions:
Rebecca Hargrove, President & CEO, Tennessee Lottery Education Corp., Chair of WILL; President of the World Lottery Association
Please join us for this fabulous WILL Seminar and the Networking reception that follows WILL session.
4:30 pm: Reception in the Spa Terrace
WILL: Humanizing the Future of Work
AWE (Advancing Workplace Excellence) creates immersive learning experiences to evolve the human side of work and leadership. Recognizing the challenges people and organizations are experiencing, AWE leverages its team’s deep knowledge and expertise to design experiences that raise awareness, reduce bias and develop more conscious people who are centered on the expansive qualities of inclusiveness and connectedness. AWE empowers people to have the confidence to be courageous and the vulnerability to be human as they navigate the evolving workplace. Through understanding and strengthening key competencies, the AWE experience elevates and illuminates’ people-centric leadership approaches and cultivating a workplace where diverse perspectives and experiences are welcomed and respected.
For the upcoming PGRI Smart Tech conference on March 5, 2020, AWE will produce an engaging, insightful and interactive half-day workshop in alignment with WILL’s mission to advance women into top positions of lottery management, leadership and responsibility. The session will include a keynote presentation incorporating engaging stories, interactive workshop content, table discussions, exercises and panel discussion.
Topic of Focus: Self-Promotion with Confidence and Ease
According to the latest research, women who proactively promote their achievements are more satisfied with their careers, project more confidence and advance further than women who were less focused on calling attention to their successes. While many women may struggle with trumpeting their accomplishments, an aversion to self-promotion can handicap credibility, career satisfaction, and the path to advancement. To be effective means being ready to self-promote in a way that is both authentic and relevant. It’s also knowing when to self-promote, what messages to communicate, and how to strengthen messages with intention. In this session, we explore common barriers to self-advocacy, are introduced to strategies to self-promoting in a strategic context, and most importantly, how to do it with balance, confidence and ease.
About Lisa Bergeron (Facilitator)
An accomplished business leader, Lisa Bergeron is the Founding Partner and Chief Visionary Officer of AWE, Advancing Workplace Excellence. Lisa is a trusted advisor and partner, who provides clients with insightful guidance to uncover business needs and envision solutions to realize their ambitions for growth, development, and exceptional business performance.
Lisa leads AWE’s vision for humanizing the future of work. She brings a unique blend of strategic vision, business savvy, and depth of experience to steer AWE’s course into the future. An architect of relationships and connections, Lisa is a catalyst, progressive, and innovative thinker who creates pathways to explore, expand, and thrive in a rapidly changing business environment.
Started 17 years ago, AWE is a women and minority owned business with a focus on diversity, inclusion, and building a human centered workforce for the future. Programs are designed to establish connections, share relevant researched-based insights, and create a trusted space to explore concepts, new perspectives, and build on and expand skills.