Published: April 4, 2021

Santa Casa da Misericórdia de Lisboa Conference “Challenges for a new normal”: What to expect in the world of work of the future?

With more than five centuries of existence, Santa Casa da Misericórdia de Lisboa is an institution of private law and of administrative public utility that has guided its performance, with the community, for the defense of priceless social values, in a perspective of proximity, respect and advocacy for good causes.
The advantages and disadvantages of teleworking marked the conference this Tuesday, the 30th, with the participants being unanimous in the need for common sense, empathy and caution in the regulation of this new labor model.

“We made a 10-year leap in a few weeks due to the pandemic. And the big changes were in the work context ”, said Gabriel Coimbra, vice president of IDC Portugal, considering that these“ new times ”constitute“ the opportunity to do a reset ”and“ do better than until now ”.

How should one look to the future and define the paths ahead? What should change? What is the model of operation and relationship with society? These are just some of the questions that were raised on the table, to which Gabriel Coimbra pointed out some paths, such as empathy, and institutions should not live focused on profit, but also on values ​​such as the sustainability of the organization, the robotization of processes and functional agility, which means institutions with “strong, agile leaders, with a strategy and that do not work in silos, but in teams”.

For Clara Cardoso, from C-Lab, there is a certainty that “we are not going back to the departure house”, explaining that people want to have “ownership of time”, flexibility in their decisions and still admit adopting alternative ways of life .

“When asked about the future of work, it turns out that people want to work in hybrid models and that only 17% want to return to the previous model”, revealed Clara Cardoso, pointing out support for children, better management of domestic tasks, online meetings or breaks at your own pace like some of the “gains” from telecommuting.

The hybrid model was also defended by Luís João, from Microsoft, who considered that this new work paradigm “will be inevitable”. "When will it happen and how will it depend on the technological innovation capacity of each organization", he considered, highlighting the need to "go back on the notions of space and time" with regard to teamwork, the importance of leadership think about what people need to work and the outline of a new concept of workspace that, in the future and in many cases, will be able to pass through the place of residence.

More critical about the distance working model, Manuel Carvalho da Silva, from CoLABOR, preferred to focus his intervention on the social protection of workers, on the need to “reflect on the common and collective good”, while advising caution in the regulation of this new labor model.

“The time we have lived is one of exceptions, emergencies and one-sidedness. It is not, in itself, a safe foundation to define the future ”, he warned. After all, underlined Carvalho da Silva, “even with intelligent machines, intermediation and relationships are between human beings”.

At the opening of the conference, Edmundo Martinho, provider of Misericórdia de Lisboa, had already questioned the invited speakers about the consequences of remote work in an institution like Santa Casa, in which part of the performance is based on "proximity".

“What are the benefits of teleworking for Santa Casa's activity? How do we reconcile the need to be present in the territories and in the community with these new forms of work? ”, Were some of the questions that Edmundo Martinho asked, stressing that much of the institution's work is not compatible with functions at a distance, as is the case of social assistance, health care or food distribution.

The Ombudsman also declared that there are "some deficits in Santa Casa", namely related to the instruments to support management, "essential to ensure the effectiveness of our work".

At the end of his speech, Edmundo Martinho stressed that whatever the future, the priority must always be “the continuity of productivity and the reinforcement of the work provided”.

Watch the full conference here .

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