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JOB: Missouri Lottery Director of Operations

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Director of Operations

Date Posted: Mar 15, 2024

Requisition ID: 440774

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Hoosier Lottery:

The mission of the Hoosier Lottery is to return maximum net income to the state in a socially responsible manner. By embracing our core values, we're better able to live up to our mission. Our core values are:

Have a passion for excellence
Be customer and consumer-centric
Operate with the highest level of integrity
Foster creativity, teamwork, and collaboration
Commit to the growth and development of our team

Role Overview:

The Director of Operations plans, directs, and coordinates the administrative services for the Hoosier Lottery, including retailer licensing, procurement, prize payment operations, general support services, and travel. The work includes planning, organizing, coordinating, assigning, and evaluating the work of subordinate managers overseeing the various administrative services.

A Day in the Life:

The essential functions of this roles are as follows:

Plans, organizes, prioritizes, and directs the activities of the Admin department
Establishes and implements operational policies, goals, and objectives for the department
Oversees the direction of the Prize Payment Department, Retailer Licensing Department, Mailroom and Front Desk and Surplus areas
Assists with the review of new game rules and the retailer play book
Assists with the review of game rules for Second Chance Promotions
Participates in offsite events whereby the Lottery may be a participant or sponsor
Oversees the procurement of certain goods and services to ensure competitive pricing and timely delivery
Ensures departmental operations are carried out according to federal, state, and local laws, rules, and regulations
Acts as liaison with the building management team to ensure all building requests, repairs, and routine maintenance are carried out appropriately
Prepares and presents the annual departmental budget
Visits Regional office locations in Mishawaka and Evansville
Acts as liaison between Lottery and other state agencies such as DOR, SOS, IDOA, and vendors
Evaluate the work of subordinate managers and support staff
Participates, advises, and consults with the Executive team to ensure compliance with the Integrated Service Agreement
Participates in quarterly Commission meetings
Manages business relationships with building tenants as needed
Ensures the inventory of office supplies is sufficient to allow operations to continue efficiently and cost-effectively

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

Bachelor’s degree from a college or university, or equivalent combination of education and experience
A minimum of five (5) years of experience related to the above responsibilities
Extensive knowledge of modern principles, methods, and practices relating to public administration
Extensive knowledge of effective managerial practices and methods
Knowledge of federal, state, and local laws, as well as regulations and standards relating to administrative services
Effective communication skills, both orally and in writing
Effective critical thinking skills
Ability to establish and maintain effective administrative services and programs
Ability to assess overall departmental effectiveness in carrying out its mission
Ability to analyze and appraise facts and precedents in making management decisions
Proficiency in Word, Excel, and PowerPoint

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
Deferred compensation 457B account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at This email address is being protected from spambots. You need JavaScript enabled to view it..

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.