Could this be one of those rare moments to do the best work of your career? 

The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

While we’re a new company, we’re an experienced team. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.  

Join the winning team today!

The Retail Operations Manager is responsible for ensuring retailers and customers are supported in all facets of lotteries operations. This role leads a team of operations specialists and supports the State Retail Manager and the Retail Outlets team, using the framework of established policies and procedures to develop activities that grow the network, drive revenue, improve retailer engagement and maintain the high standards of store presentation and customer service that deliver an experience customers love.

The Retail Operations Manager will ensure state operations align with the goals of the State Retail Manager, support retailers with efficient resolution of requests for support and identify opportunities to improve the effectiveness of collaboration and communication.

What you’ll do 

• Help retailers develop better ways of operating to consistently maintain and improve standards and drive measurable improvements in revenue growth and customer satisfaction.
• Oversee the program of retail image upgrades per the schedule driven by the retailer’s franchise agreements. Ensure all retail image installations are to approved specifications.
• Develop and maintain dashboards and other reports that support Business Development Managers and their planning for site visits.
• Improve retailer engagement to ensure lotteries are top of mind enough to maintain quality of customer service, store presentation and readiness to support promotions that may take place from time to time.
• Provide coaching and ongoing development to the team and to Business Development Managers, to ensure they have the insight and reporting required to effectively support retailers. 
• Collaborate with franchisees using virtual techniques, with action plans based on performance analysis, and encourage collaboration to help them achieve their business goals. 
• Monitor and analyse key performance indicators for Business Development Managers and franchisees, using reporting tools and data analytics platforms.

What you’ll bring  

• Bachelor's degree in business administration, retail management, or a related field (or equivalent experience). 
• Proven leadership in retail operations, preferably in a franchise support or management role. 
• Excellent leadership and team management skills. 
• Strong knowledge of franchise operations, brand standards, and best practices. 
• Proficiency in using retail management software and tools

What you’ll get 

Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too!

The list is extensive but here are a few:

• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
• A multitude of leave types such cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
• We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support
• We offer a comprehensive (and free) health and wellbeing app called to support you and your family’s mental and physical health
• We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia’s leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.  

Best known for The Lott and Keno, we’re proudly one of the highest-performing lottery businesses in the world.

For more than a century, we’ve been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.

Please note this role is based in Brisbane.