About the job

Title: Computer Operations Associate

State Role Title: Computer Operations Associate

Hiring Range: $55,000 to $62,000

Pay Band: UG

Agency: Virginia Lottery

Location: VAL RICHMOND DATA CENTER

Agency Website: www.valottery.com

Recruitment Type: General Public - G

Job Duties

For more than 34 years, the Virginia Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it. Operating entirely on revenue from game sales, rather than tax dollars, the Virginia Lottery generates more than $2.0 million per day for Virginia’s K-12 public schools. The Virginia Lottery also licenses and regulates casino gaming and mobile sports betting.

The Virginia Lottery is currently seeking a third shift Computer Operations Associate to join our Information Technology Services Department.

The Computer Operations Associate leads and monitors the technical operations of all information and communication systems at the Production Data Center. The individual in this role monitors the status, conducts batch processing, and carries out processes related to the daily drawings and ensures their accuracy. Major areas of focus include duties required for multi-state drawings, merge settlements, and updating webpage/player information as appropriate.

Additional duties include completing necessary processes and procedures related to the Lottery electronic subscription system, receiving winning numbers, verifying information, and recording/communicating that information in various Lottery systems. In addition, this individual will be responsible for monitoring various internal control systems, creating, and balancing various reports and identifying, recording, and rectifying exceptions.

The hours for this position are 11:00 p.m. to 7:30 a.m. This position has a rotating schedule which includes weekdays, rotating weekends, and holidays. In addition, this position is considered essential and the individual in this role must report to work, if scheduled, during inclement weather.

Minimum Qualifications

The selected candidate will possess:
Experience working as a Computer Operator in a fast paced, time sensitive production environment. This role requires excellent written and verbal communication skills and a high level of attention to detail and accuracy. The ideal candidate will have course work or a degree in an IT related field. The person selected for this position must be able to work independently and have the ability to organize and handle multiple tasks. Experience with hardware installations in a collaborative environment with multiple stakeholders is needed. Additionally, experience with User Acceptance Testing and with MS Office applications, including Windows 10 and Office 365 are required. This position requires the ability to organize, isolate, analyze and solve/report production problems pertaining to:
- Job scheduling
- Abnormal processing
- Hardware malfunctions
- Communications and printing system errors
- Application or system outages and unavailability
A comparable amount of training and experience may be substituted for the minimum qualifications.

Additional Considerations

Lottery experience preferred.
Extensive Computer Operations experience preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The selected candidate will be required to complete a background investigation.

The Virginia Lottery is an independent state agency, and as such all positions are exempt from the Virginia Personnel Act, as well as most Executive Branch human resources policies. The Virginia Lottery is a fun place to work and values diversity in the workforce. We offer a competitive salary and excellent benefits. The Virginia Lottery is an Equal Opportunity Employer. Only online applications completed in their entirety will be accepted for this position. The Virginia Lottery will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact the Virginia Lottery’s Human Resources Department at (804) 692-7000.

Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.

Contact Information

Name: Human Resources

Phone: 804-692-7000

Email: N/A

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.