Public Gaming International November/December 2021

36 PUBLIC GAMING INTERNATIONAL • NOVEMBER/DECEMBER 2021 A COMPREHENSIVE REVIEW IGT’s annual sustainability report provides a detailed account of many other aspects of the company’s CSR approach. The most recent report, released in July, demonstrates that while the world changed in 2020, IGT’s positive momentum and commitment to sustainable growth did not. Like lotteries worldwide, the company thrived through its ability to embrace change and demonstrate immense flexibility to support employees and customers. During this time, IGT continued to develop specific targets and initiatives that contribute to the achievement of the nine out of 17 Sustainable Development Goals (SDGs) that the company has identified as areas of focus within the 2030 United Nations Agenda for Sustainable Development. The approach involves seven working groups comprised of different IGT departments. IGT has also aligned its sustainability initiatives with the United Nations Global Compact (UNGC), the largest corporate responsibility initiative in the world for the development, implementation, and disclosure of responsible corporate policies and practices. And IGT continues to develop Responsible Gaming solutions that meet and exceed the requirements of various jurisdictions, achieving recertifications and recognition from organizations such as the World Lotteries Association and the Global Gambling Guidance Group. In October 2021, Jade Luchauer, IGT Corporate Social Responsibility Manager, received a Global Regulatory Award for her outstanding individual contributions to Responsible Gaming. With direct oversight of IGT’s Responsible Gaming and Community programs, Luchauer views each program and policy as a stepping-stone for continuous improvement. Among many accomplishments in the past year was her leadership in creating a new governance structure to guide IGT’s Responsible Gaming efforts, significantly enhancing the company’s Responsible Gaming practices while positively impacting the gaming industry. In late October, IGT released its global Responsible Gaming Policy. The policy was created to transparently inform and educate all relevant stakeholders about the company's worldwide programs and solutions designed to promote fair play and comply with requirements and regulations on Responsible Gaming in all jurisdictions in which IGT operates. “Our customers and employees care a lot about sustainability – it’s not an academic exercise,” says Jay Gendron, IGT Chief Operating Officer Lottery. “Customers come to us and ask us to demonstrate our leadership and commitment. And with about 11,000 employees operating in more than 100 countries, our sustainability practices are also supported by those strong relationships with our people, customers, and suppliers around the world. Customers – and players – can be confident in our values and our approach as we continue to deliver outstanding customer service, goods and services.” n Explore IGT’s most recent Sustainability Report online now. IGT’s framework for corporate social responsibility is grounded in the company’s values and is focused on nine of the United Nations’ Sustainable Development Goals. These goals are integrated into the company’s four strategic priorities: Valuing and Protecting Our People, Advancing Responsibility, Supporting Our Communities, and Fostering Sustainable Operations.