Public Gaming International November/December 2021

PUBLIC GAMING INTERNATIONAL • NOVEMBER/DECEMBER 2021 23 The Path to Connected Play IGT has created the ability to gain a full, end-to-end, 360-degree view of players through their transactions, whether at retail or online. This is an important part of what IGT calls Connected Play. We’re working to support lottery customers in this effort by providing innovative convenience features that players want, such as the ability to create digital playslips and save them to My Favorites to prevent them from being lost. We solved an age-old problem of how to remove friction and anonymity from the player flow by replacing it with options that give players more choice and convenience. We’re able to provide lotteries with the data needed to keep improving and tailoring their products and marketing messages. As part of our big-picture vision for the digitized retail future, we’re also excited about the forthcoming launch of IGT’s Scan & Redeem app feature, because it’s one of the ways lotteries can start to remove contact and cash from the retail journey — and dramatically enhance player convenience. Using the IGT Scan & Redeem function via their lottery’s mobile app, players can check their own instant or draw game tickets and claim low tier prizes from anywhere they wish – whether that’s in- store, from the comfort of home, or from another convenient spot. This alone is a major new feature for players that adds greatly to their convenience. Another benefit is realized in-store: The retailer scans the player’s app and the lottery payment is extracted from the player’s eWallet balance, again modernizing lottery purchases just like buying my morning coffee through my favorite coffee-shop app. Redeemed prizes are safely stored within the player’s eWallet for future lottery purchases. Again, the great news for players and retailers — and the largest benefit to lotteries — is that this functionality is open to all lotteries, as Scan & Redeem is a retail transaction, rather than an online transaction. Lotteries don’t need to have iLottery to offer their players the convenience of scanning and redeeming their prizes. This is just a glimpse into modernizing the lottery player journey. IGT’s market-leading and award- winning mobile app offers a robust convenience and wagering feature-set that lotteries can take advantage of now in order to meet the expectations of lottery players in 2021 and beyond – and all those consumers who start the day with their phone at the ready. For more information about IGT’s award-winning app, please contact your account manager. n The Scan and Redeem feature will enable players to scan draw and instant tickets to redeem winnings back to an eWallet for future purchases or withdrawal.