33 PUBLIC GAMING INTERNATIONAL • MAY/JUNE 2024 options that work seamlessly across all channels to better serve them.” To meet this need, IGT is now rolling out a new Retailer Self-Service Portal, which provides participating retailers with helpful troubleshooting tips for their lottery terminals and vending machines simply by scanning a QR Code. In addition, retailers can chat with an AI-powered chat bot to ask for help, walk through troubleshooting steps, and even connect with a live agent for more assistance or to open a service ticket. The new portal also gives the retailer the option to order supplies. “The tools, services, and level of analysis we offer are designed to help retailers sell lottery, help players access games they enjoy, and help lotteries make more of their LVM investment,” says Riley. “We invite lotteries to let us show you what we can do.” To learn more about how IGT approaches LVM optimization, contact your IGT representative. For more on RMI, check out “Spotlight on RMI” in PGRI July/ August 2023 or contact RMInsights@IGT.com for information on joining the program. Watch Paul Riley’s related PGRI SMART-Tech presentation, “Retail: Whatever You’re Thinking, Think Bigger,” at PGRITalks.com/RILEY.mp4
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