39 PUBLIC GAMING INTERNATIONAL • MAY/JUNE 2022 Out of the Ordinary NCEL and Scientific Games teams continually drive improvement, using the predictive ordering component of SciTrak Ultra technology to efficiently manage inventory levels and reduce out-of-stocks. The Lottery’s Scratch-Off sales skyrocketed during COVID with two consecutive years of double-digit growth. When other forms of gaming in North Carolina closed, long stretches of 35-40% Scratch-Off growth put pressure on retail inventory levels. Throughout the pandemic, NCEL benefitted from continuous warehouse operations and inventory levels in the field were maintained through its SGEP program despite global supply chain and workforce challenges. “We had no shortage of inventory and kept the pipeline to retail dispensers flowing despite supply chain pressures, even at the most critical points during the pandemic. Our teams delivered a 99.98% order accuracy,” shares Gorman. “This was possible because we followed a stringent employee safety protocol and our all-hands-ondeck approach on both sides of the partnership definitely proved its worth. We stayed in constant contact and navigated through the turbulence together.” The Lottery performed so well, that in 2020 it advanced to one of the prestigious Top 10 performing instant game lotteries worldwide for the first time. Teamwork Makes the Portfolio Work When it comes down to it, the mutual goal of everyone behind NCEL’s SGEP program is to generate more funding for education in the state. In FY21, the Lottery raised themost money ever for education programs in the state, $936 million. “The NCEL and Scientific Games teams both live and work in North Carolina, so it’s not only a partnership but a shared goal,” says Gorman. “There’s no better sense of accomplishment than coming to work every day and knowing what you do improves the lives of millions of students in communities around our state.” 7-11-21®, Scratch My Back® and SciTrak Ultra are registered trademarks of Scientific Games, LLC. © 2022. All rights reserved. LOTERIA ™/©: Licensed by Don Clemente, Inc. 2022. All Rights Reserved. MAGIC 8 BALL and associated trademarks and trade dress are owned by, and used under license from Mattel. © 2022 Mattel. All Rights Reserved. The Price Is Right® is a registered trademark of © 2022 FremantleMedia Netherlands B.V. All Rights Reserved.Licensed by Fremantle. www.fremantle.com ©2022 Scientific Games, LLC.
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