8 PUBLIC GAMING INTERNATIONAL • MARCH/APRIL 2022 From the Publisher Sigal Barsdale, recently deceased professor of management at the University of Pennsylvania’s Wharton School, pioneered the study of how work-place emotions shape corporate culture and, by extension, enterprise productivity and effectiveness. Emotional content can take the form of acts of kindness, caring, and personal interaction that we used to take for granted. Facial expressions, body language, small talk and frivolous banter communicate feelings of approval, warmth, friendship, and respect (or perhaps inadvertently, disapproval, negativity, and disrespect). One aspect of life that has been disrupted over the last couple years is the physical work-place environment where much of this emotional content is working its magic. I would submit that Dr. Barsdale’s insights do not suggest that we need to return to pre-COVID 45-hours-a-week in the office work-styles (that isn’t happening). Just that we want to be deliberate and cognizant of the impacts on hard-tomeasure factors of production like emotional content as well as the more traditional objects of study like supply-chain logistics. As Dr. Barsdale says “Emotions aren’t noise – they’re data.” The post-COVID world is beginning to take shape. Some of the issues we used to think are important are being replaced by new priorities. My interview with Romana Dernovšek, President and CEO of the Slovenian Lottery, traverses topics that would not have been discussed in the same ways even eighteen months ago. Ray Bates walks us through the big-picture lottery industry trends of the last twenty years to provide a context to help us negotiate our pathway forward. Along with the executive summary of the WLA/ EL Marketing Seminar, our European colleagues provide a truly enlightened global perspective on where we we’ve been and where we are headed. And thank you to all of our editorial contributors for sharing the insights that help us navigate in these most interesting of times. The theme of Smart-Tech Miami is “2022: Converting Momentum and Execution into Results – How are the success-drivers of today different from two years ago, and what will they look like two years from now?” Let’s build the data-sets that will enable us to gain a clear picture of how business will operate going forward. The future has never been richer with opportunity for creative, resourceful, inspired leadership to make a real difference to the way we live, work, and play. See you in Miami! Paul Jason, Publisher Public Gaming International Magazine P G R I I S V E RY P L E A S E D A N D H O N O R E D T O A N N O U N C E T H E 2 0 2 2 R E C I P I E N T O F T H E PGRI LOTTERY INDUSTRY LIFETIME ACHIEVEMENT AWARD Past recipients of the Award and current industry leaders concurred that Sue Dooley’s dedication and contributions to the success of the lottery industry have been enormous and her efforts appreciated and deserving of this special recognition. Join us to celebrate the presentation of this award to Ms. Dooley at 4:45 pm on Weds April 20 at the PGRI Smart-Tech Conference in Miami. Visit PublicGaming.com, click on “Awards” at the top and “Lifetime Achievement” to read about this award and the bio’s of previous recipients. Sue Dooley Director of Draws & Productions, Multi-State Lottery Association (MUSL) As the fourth employee hired at the MultiState Lottery Association, Sue (Bilstad) Dooley has overseen the progression of draw services at MUSL for the past 34 years. The MUSL Board of Directors hired Dooley as a Draw Manager in 1988 when the Association had seven member lotteries and one weekly drawing for Lotto*America. Since joining the Association, Dooley has administered more than 35,000 lottery drawings on behalf of MUSL, including the Powerball drawing for the world record $1.586 billion jackpot in January 2016. During her tenure at MUSL, Dooley has witnessed the draw processes evolve from lotteries faxing sales and winner information on paper to the implementation of secure websites and automation. MUSL’s draw schedule has also grown from one weekly drawing to multiple drawings performed every day of the year. Along the way, Dooley has been instrumental in drafting draw procedures for Powerball and other Association games. In addition to scheduled drawings, Dooley also manages MUSL’s emergency draw services and has performed every remote drawing for the Association, including the Powerball drawings at the Atlanta Summer Olympics, the Kentucky Derby, and most recently, the Powerball First Millionaire of the Year drawings on Dick Clark’s New Year’s Rockin’ Eve with Ryan Seacrest on ABC. As the Director of Draws and Productions, Dooley is responsible for testing and maintenance of all draw-related equipment and ongoing work to improve the draw process for MUSL and its members, along with continued performance of draws. Over the past 34 years, she has worked with hundreds of lottery officials from across the country in every department: drawings, information security, accounting, marketing, and communications. Dooley earned a bachelor’s degree in elementary education from the University of Northern Iowa in 1984. Her experiences reacting to the chaotic nature of the classroom prepared Dooley for the occasional draw night challenges.
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