26 PUBLIC GAMING INTERNATIONAL • JULY/AUGUST 2022 The production process begins long before the rolls of paper ever hit the press, and it continues long after the forklift ferries the colorful tickets to the company’s complex packaging and prize balancing process. It’s a modern technology sight to behold. And it’s sometimes hard to fathom the sheer magnitude of this $118 billion global consumer product. Behind the scenes, visitors to ScientificGames’ five instant game production facilities around the world are rare. They are escorted by security at all times, no photos or video recordings are permitted (unless it’s a highly-controlled customer tour or for educational use), and most tour participants leave with a sense of awe. While tens of thousands of tickets are produced every minute, the security, pre and post-production processes and state-of-the-art printing technologies have been refined over nearly five decades. Within the precisely produced rolls of tickets, millions of dollars in prizes await lucky players. Instant Game Production Scientific Games’ global scale and the unparalleled agility of its operations keep instant games moving through the design, production and retail distribution pipeline, navigating supply chain and workforce challenges that may threaten lottery inventories and beneficiary funding. Producing up to 53 billion secure, accurate instant game tickets globally—beginning with the basic rawmaterials of paper and ink—is a truly remarkable undertaking. The end products represent a complex blend of art and sciences—design, chemistry, mathematics, engineering, computerscience,productmarketing and management, robotics, and logistics. And it’s all meticulously aligned to customer contracts and the governing laws in each lottery’s jurisdiction. While most of the Scientific Games production processes are proprietary, 14 primary steps take place before each uniquely coded ticket arrives at the retailer. The company is leading the way for use of sustainably-sourced and recyclable paper, water-based inks and environmentally conscious instant game production processes for energy use and waste-to-landfill. They’ve been described as giant spaceships. Six-foot high rolls of paper stock weighing up to 2,000 pounds go in one end, traveling at high speed as layer by layer of coatings are applied—ultimately exiting as vibrant rolls of scratch games, each roll with a retail value of $1 million to $10 million. Sold by 112 lotteries in 47 countries, Scientific Games’ instant products represent 70% of instant game retail sales globally.
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