ILLUMINATING YOUR PATH TO GREATNESS LETTER FROM THE CEO To our valued clients and partners, Our journey together has always been defined by a shared commitment to go further – beyond expectations, beyond borders, and never settling for “good enough.” With the momentum we’ve built this year, I’m excited to set a fresh pace for the future. Whether you’ve partnered with us for decades or are just beginning your journey with GLI, thank you for your trust. After 35 years, it’s incredible to say – we’re just getting started. Our focus remains, as it has since the beginning, on accelerating your time to market and getting it right the first time. With over 40 seasoned professionals averaging 15 years at GLI, our senior global management team delivers unmatched depth and expertise to clients worldwide. Since August, we’ve welcomed 140 new team members globally, adding to our 1,400 professionals, with plans to hire 140 more in early 2025. These seasoned leaders are shaping the next generation, instilling GLI’s legacy of core values while embracing modernization and new technologies. This ensures we deliver on time, on budget, and with the unmatched quality for which we’re known. Backed by a global Quality Management System and growing teams, we’re committed to delivering secure, consistent testing for all – regardless of your business size or location. Our cybersecurity services, now a core division of GLI, provide a seamless, one-stop solution for advanced platform security alongside the compliance expertise you rely on. As technology evolves, integrity remains our compass, ensuring we lead the way in setting and raising industry standards. I’m proud to share that our Gaming Security Framework (GSF), the first industrywide cybersecurity standard, has seen widespread adoption. I look forward to connecting with many of you at ICE in Barcelona and again at our 2025 Regulators Roundtable in Las Vegas, April 16 -17. We’re on track for record-breaking attendance, with regulatory experts worldwide joining our annual networking reception – an unmatched space for regulators and suppliers to exchange insights. As the largest regulatory event globally, we look forward to welcoming new faces alongside our longstanding regulatory partners. This past year, we’ve strengthened our connections with you – logging nearly 750 flights, countless miles, and over 1,500 hotel nights. Each visit has been a privilege – reconnecting with familiar faces, meeting new ones, and witnessing the innovation driving our industry forward. These conversations remind me of the gaming industry’s tremendous progress and GLI’s role in pushing boundaries alongside you. As we move forward together, we’re committed to breaking boundaries while maintaining the worldclass quality that defines GLI. Thank you for letting us be part of your journey and here’s to turning today’s goals into tomorrow’s milestones. I look forward to seeing you somewhere on the globe. gaminglabs.com James Maida “When we exceed your goals, that’s how we know we’re on the right track”
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