12 PUBLIC GAMING INTERNATIONAL • JANUARY/FEBRUARY 2024 Paul Jason: I’m sure that we all feel like the issues we’re dealing with are more complicated and difficult than they have been in the past. But sometimes they actually are, and isn’t now one of those times? Romana Girandon: We live, to be sure, in a perplexing time. Changes in consumer behaviour and the way products and services are distributed; the way regulatory frameworks are evolving to address technological change and changes in public policy objectives … it certainly does seem like we have more paradigm-shifting changes to contend with than ever before. Thankfully, we also have the tools and resources to address those challenges. Technology is empowering us in ways we could not have imagined in the past. We need to embrace revolutionary innovations like Artificial Intelligence for their potential to positively impact the way we overcome those challenges, the way we improve operations and produce value for our stakeholders and for society. On the other hand, we want to be vigilant to make sure these new tools and capabilities work for us and not the other way around. Sometimes I wonder if constant attention to our phones and use of social media, e-mail and other tools that are meant to save time have actually taken on a life of their own. I still think digital media has transformed our lives for the better. And For the Benefit of Society: On EL’s Strategic Outline 2023-2025 PGRI INTRODUCTION: Elected president of EL (European Lotteries Association) in June 2023 at the EL Congress Croatia, Romana Girandon and the EL Executive Committee set about the task of updating its EL Strategic Outline (see pages 16). The timeless principles that EL membership holds dear are affirmed along with the outline of values, strategic goals, and actionitems to guide them in their mission to serve society. Remember when strategic plans had five and ten year timelines? Keen on ensuring ongoing relevance in a climate of rapid change on every front, the EL Strategic Outline is designed to be a living document that is amenable to revision and updates that keep us focused on the values and actionplans that support the most positive social impacts. Following is our discussion with Ms Girandon on how to think about that mission, and on how to stay true to principles while being flexible enough to navigate a world that is changing so quickly. Learn more about the conferences, educational seminars, and services of EL at european-lotteries.org. Romana Girandon President & Chief Executive Officer, Loterija Slovenije and President, The European Lotteries (EL) PGRI INTERVIEWS EL welcomes the challenge to lead the way and contribute towards the goal of regulating games-of-chance for public good.
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