Public Gaming November/December 2020

6 PUBLIC GAMING INTERNATIONAL • NOVEMBER/DECEMBER 2020 Visit Our Family Of Websites PublicGaming.com industry news & information PGRITalks.com videos of conference presentations PublicGaming.org PGRI conference information PGRIDigitalLibrary.com magazine archive of past issues PGRIDirectory.com listing of lotteries and vendors PGRIAwards.com Showcase of industry honorees recognized by the Lottery Industry Hall of Fame PGRI Lifetime Achievement Award Sharp Award for Good Causes Lottery Industry Statesman and Stateswoman Award Rebecca Hargrove Mentorship Award Collaboration Award Subscribe To Our Free Digital Newsletters Receive our daily newsletters at no charge, published 5 times a week to bring you the latest breaking news in the global lottery industry. Send an e-mail to: sjason@PublicGaming.com with “add to Daily Digest list” in the subject line. F E A T U R E D A R T I C L E S D E P A R T M E N T S 8 From the Publisher Paul Jason 21 MUSL & WLA Collaborate to Expand Uniform Security Standards MUSL NEWS (Multi-State Lottery Association) 46 Pulse of the Industry Synopsis of Recent Industry News 16 Digitization of the in-store shopping and player experience Executive Summary of the Digitization at Retail Roundtable Gary Grief, Executive Director, Texas Lottery Panelists: Michelle Carney, Vice President Global Lottery Marketing, IGT Maxwell Goldstein, Vice President Sales, Carmanah Signs Nick Papadoglou, Chief Commercial Officer, INTRALOT US Jennifer Westbury, Executive Vice President Sales & Customer Development, Pollard Banknote 20 Maximizing the Potential of Instant Scratch-offs to Continue to Drive Growth Executive Summary of the Instant Scratch-off Roundtable Beth Bresnahan, Executive Director, DC Lottery David Barden, Chief Executive Officer, New Mexico Lottery Charles McIntyre, Executive Director, New Hampshire Lottery Meghan Dondero, Regional Vice President, Scientific Games Mike Purcell, Senior Vice President of Sales & Marketing, Kentucky Lottery Corp. Brad Thompson, Vice President Sales & Marketing, Pollard Banknote 26 6 Take-Aways from 2020: Actionable Insights for Lotteries Scientific Games 31 LotosXi: Empowering Lotteries in their “fight” against the pandemic Sotirios Sklavounos, Customer Experience Director, INTRALOT Group 32 Fast Forward to the Future: Applying research driven solutions to support lottery customers in the transition to what’s next IGT 36 Lotteries, Casinos and iLottery: A partial product solution in the time of Covid-19 and Beyond? Dr. Barry Goodstadt, Principal and Founder of Telecom, Utility & Regulatory Consulting, LLC, 38 Staying Ahead of the Game in Extraordinary Times: IGT Sustainability Report 50 Team USA is ready to bring its inspiring, unifying, patriotic, and optimistic characteristics to U.S. Lotteries 20