Public Gaming Magazine July/August 2020

4 PUBLIC GAMING INTERNATIONAL • JULY/AUGUST 2020 Publisher & Chief Executive Officer Paul Jason pjason@publicgaming.com President Susan Jason sjason@publicgaming.com Brand and Design Dan Eggers Design Honored Founders Doris & Duane Burke Contact Information T: +425.449.3000 F: +206.374.2600 For email address changes, subscription requests and requests to be placed on our e-Newsletter distribution list, contact: sjason@publicgaming.com PGRI, Inc. 218 Main Street, #203 Kirkland, WA 98033 PublicGaming.com Subscriptions Annual Public Gaming International magazine subscription rates: United States: $145 USD Canada & Mexico: $160 USD All other countries: $225 USD Public Gaming International Magazine Published six times a year and distributed to readers all around the world. Electronic version is e-mailed and is also available on our news website: PublicGaming.com July/August 2020 Volume 47, Issue 4 ©2020 all rights reserved. Public Gaming Research Institute cISSN: 1042-1912 10 The iLottery Evolution Continues at the Michigan Lottery Deputy Director Shannon DeHaven provides updates and future plans 14 iLottery Poised to Explode onto the U.S. Lottery scene Synopsis of panel discussion with … Stephanie Weyant, Dep. Exec. Director, Marketing and Product, Pennsylvania Lottery Doug Pollard, Co-CEO, NeoPollard Interactive and Pollard Banknote Charlie McIntyre, Executive Director, New Hampshire Lottery Rhydian Fisher, CEO, Instant Win Gaming (IWG) Shannon DeHaven, Deputy Director Digital Operations, Michigan Lottery 18 COVID-19 and the Lottery Industry From Lotteries to Vendors, the Pandemic provides opportunities and challenges 19 Is iLottery the Key for States Needing to Fill Budget Shortfalls? 24 Staying in Touch: COVID-19 Challenges Lotteries to Maintain Communication 26 Coronavirus Redefines Retail: Digitization of the in-store shopping experience accelerates the adoption of new technologies, processes, and behaviours CONTENTS J U LY / A U G U S T 2 0 2 0 F E A T U R E D I N T E R V I E W S 10 14 All the above features were authored by Lottery Industry Leader Jim Acton