Public Gaming International Magazine March/April 2021

6 PUBLIC GAMING INTERNATIONAL • MARCH/APRIL 2021 Visit Our Family Of Websites PublicGaming.com industry news & information PGRITalks.com videos of conference presentations PublicGaming.org PGRI conference information PGRIDigitalLibrary.com magazine archive of past issues PGRIDirectory.com listing of lotteries and vendors PGRIAwards.com Showcase of industry honorees recognized by the Lottery Industry Hall of Fame PGRI Lifetime Achievement Award Sharp Award for Good Causes Lottery Industry Statesman and Stateswoman Award Rebecca Hargrove Mentorship Award Collaboration Award Subscribe To Our Free Digital Newsletters Receive our daily newsletters at no charge, published 5 times a week to bring you the latest breaking news in the global lottery industry. Send an e-mail to: sjason@PublicGaming.com with “add to Daily Digest list” in the subject line. F E A T U R E D A R T I C L E S C O N T . D E P A R T M E N T S 8 From the Publisher Paul Jason 29 From Zero to $100 Billion – MUSL achieves a major milestone 34 years in the making MUSL NEWS (Multi-State Lottery Association) 46 Pulse of the Industry Synopsis of Recent Industry News 33 European Lotteries Association (EL) continues service-orientated mission to Members 34 A Welcome Upside for Social Space Retailers Case study of TVM rollout in New Jersey, IGT 38 Digital e-Instants, Roadmap to Success Rhydian Fisher, Chief Executive Officer, Instant Win Gaming (IWG) 40 Fast Forwarding Retail Thomas Filippou, Group Director Retail Transformation, INTRALOT 42 What has 2020 taught us? Paul Lawson, Chief Technology Officer, Abacus Solutions International 50 29 40 38 34 Number of Stores %increase (2019 - 2020) National Retailer 1 943 145% National Retailer 2 1011 225% National Retailer 3 561 190% National Retailer 4 224 235% 42